Some Questions Answered
attempting to do the right thing
<b>Q: Returns<br></b>A : As long as your piece has not been damaged or modified, you can return jewelry within a week for a full credit or refund minus shipping and credit card processing fees.<br>(usually 3%). Items that have been resized or especially made for you are not returnable.<br><br><b>Q : Deal of the Day<br></b>A : Our website does not allow us to denote on the website if another party has already "ordered" the deal of the day, as there is no order processing on the site and we follow up and contact buyers by email or phone regarding payment. If more than one person requests the "deal of the day", we will contact those buyers in order received, and the first person confirming their order will receive the item. If we have a somewhat similar piece, we may (if possible) offer that piece at similar discount to the second buyer.<b><br><br>Q : Breakage</b><br>A : Stone breakage after receipt of jewelry will be examined on a case by case basis, but in most cases is not covered. Defects in manufacturing normally will be repaired when possible.<br><br><br>